Refund & Cancellation Policy

You may cancel your subscription at any time from the Subscription page in your account settings. Cancellation takes effect at the end of the current billing period — you retain full access until then. No partial-period refunds are issued for monthly or annual plans unless explicitly stated below.

We offer a 7-day money-back guarantee on first-time purchases of the Basic and Pro plans. If you are unsatisfied for any reason within 7 days of your initial payment, contact us and we will process a full refund. Subsequent renewals are not eligible for refunds.

A refund request is eligible when: (1) it is submitted within 7 days of the original payment date, (2) it is for a first-time purchase — not a renewal, and (3) the account has not been suspended for Terms violations. Lifetime plan purchases are non-refundable after 7 days.

Email support@techkaro.in with your registered phone number and the payment reference from Razorpay. We will verify eligibility and initiate the refund within 3 business days. Credit typically appears within 5–7 business days depending on your bank.

Refunds will not be issued if: the account was terminated for policy violations, the request is made after the 7-day window, the plan was purchased at a promotional or discounted price with explicit no-refund terms, or a chargeback has already been initiated through your bank.

Connect credits are a prepaid in-platform currency used to retain a mentor. They do not expire, are not refundable to cash, can only be spent on epilot, and cannot be transferred between accounts. A credit pack, once purchased, is not returned to your original payment method.

When you retain a mentor, your credits are held rather than spent: if the mentor does not send a first reply within the guaranteed response time shown at purchase, the full amount is returned to your balance automatically. Once a mentor has replied, the retainer period is not automatically refundable — if the guidance you received falls short, raise a dispute from the thread within the dispute window and we will review it. Closing a retainer early does not trigger an automatic refund.

Payments are processed by Techkaro Private Limited — B1/H3, Industrial Area, Block B, Mathura Road, Mohan Cooperative Industrial Estate, New South East, Delhi — 110044. All transactions are in Indian Rupees (INR) via Razorpay.

For refund and cancellation queries write to support@techkaro.in or use the contact form.